Assistant General Manager Job at Midtown Athletic Clubs, Atlanta, GA

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  • Midtown Athletic Clubs
  • Atlanta, GA

Job Description

Windy Hill Athletic Club, Atlanta, GA is in search of an Assistant General Manager to join our world-class leadership team.

Job Description

The Assistant General Manager (AGM) is a senior member of the leadership team, and as an extension of the General Manager, is responsible for driving an exceptional experience for both members and associates. This position plays a crucial role in developing teams, creating a culture of accountability through the lens of our core values, and enhancing strong member communities.

Assistant General Manager's oversee (Housekeeping, Spa, Retail, Children's programming and Hospitality).

Team Development

  • Foster core values
  • Hiring/onboarding
  • Creating a culture of accountability
  • Professional development of team
  • Recognition
  • Career pathway
  • Performance management
  • Host weekly Tactical meetings

Set the table for the member experience

  • Real time coaching/role modeling
  • Modeling core values
  • Daily walks / club eyes
  • Labor efficiency
  • Surprise & Delights
  • Front lines set up for success
  • Memorable Moments training

Act as an extension of the General Manager

  • Member issues / behavior
  • Associate / ER issues
  • Trainings
  • Creating a culture of accountability
  • Assigned champion (roles vary by club)

Accountability

  • Pulse Survey
  • Associate turnover
  • Internal promotions
  • Performance metrics/training comp
  • Friendliness
  • Cleanliness
  • Interactions / Engagement metrics
  • Consolidated financial performance

Job Tags

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