Clearwave Fiber prioritizes and serves our customers, communities, and fellow associates. We are here to build something great and fulfill our purpose of empowering people and communities to connect and thrive. The bilingual Customer Support Specialist is responsible for providing extraordinary customer service to new and existing commercial customers in a high-volume remote call center for our Spanish line. Achieves high levels of customer satisfaction and loyalty with prompt, competent, and courteous support including, but not limited to, handling all Clearwave Fiber customer support calls, billing inquiries, disputes, and credits, centralized disconnects, and collection activities. In addition, this person is a team player with a passion for assisting others, working with other departments to provide solutions, set expectations, and follow up with customers as promised.
What you will do:
What you will need:
Additional Qualifications:
Must meet the Home Office Requirements below to qualify for remote / work from home positions:
Unlock Your Potential with Clearwave Fiber
At Clearwave Fiber, we recognize the invaluable contributions of our associates in propelling our company forward. As a token of our appreciation, we offer an exceptional benefits package designed to honor your dedication and support your wellbeing.
Elevated Benefits Package:
Performance-Based Rewards: Join our team and unlock a rewarding career path with our performance-based rewards system, featuring a competitive compensation package that includes a base salary, commission potential, and a long-term bonus plan.
Comprehensive Health Coverage: From day one, access medical, dental, and vision plans to safeguard your health and that of your loved ones.
Financial Security: Enjoy company-paid life insurance, with options for additional coverage, alongside company contributions to HSA/HRA accounts, with an FSA plan available.
Generous Time Off: Recharge and rejuvenate with up to 20 days of paid time off in your first year, ensuring a healthy work-life balance.
Investment in Your Future: Participate in our 401(k) with matching contributions, vested upon hire, paving the way for a secure financial future.
Safety Nets: Benefit from company-paid short-term and long-term disability plans and an Employee Assistance Plan for added peace of mind.
Enhanced Perks:
Connectivity Benefits: Enjoy complimentary Clearwave Fiber services if you reside within our service area, bringing high-speed connectivity to your fingertips. In addition, you are provided with a laptop and cell phone and mileage reimbursement.
Recognition & Support: Join our Clearwave Connections program, where associates are celebrated for their contributions, and access 24/7 Health Advocate support at no cost to you.
Wellness & Protection: Explore voluntary plans for accident, critical illness, hospital indemnity, and legal services to further safeguard your health and financial wellbeing.
Collaborative Environment: Thrive in a supportive and collaborative work culture that values diversity, inclusion, and teamwork.
Our Core Values:
Purpose - We are about more than ourselves.
Ownership - We are owners.
Courage - We embrace challenge.
Resourcefulness - We find a way.
Simplicity - We focus on what matters.
About Us:
Clearwave Fiber, a leading provider of 100% Fiber Optic Internet services, is expanding its network across the Midwest and Southeast regions. Backed by strong investment partners including Cable One, GTCR, Stephens Capital, and The Pritzker Organization, we are committed to delivering cutting-edge technology and unparalleled customer service. Join our team of over 300 colleagues dedicated to shaping the future of connectivity.
Pre-hire Assurance:
Rest assured, Clearwave Fiber prioritizes the safety and security of our associates and customers. Job offers are contingent upon successful background checks, drug screenings, and reference checks. Once cleared, embark on a fulfilling and rewarding career journey with us.
Equal Opportunity Employer:
Clearwave Fiber is proud to be an Equal Opportunity Employer, fostering a diverse and inclusive workplace.
Join the Clearwave Fiber Family:
If you're passionate about delivering extraordinary customer service and thrive in a remote work environment, we'd love to hear from you. Join our team at Clearwave Fiber and be a part of something great.
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