Job Description

Bilingual Lead Passenger Service Agent-$21/hr.-Austin Airport

• Co-ordinate, monitor and support the Passenger Services team
• Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier’s standards
• Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation
• Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents
• Attend to the day-to-day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays
• Liaison with Carriers’ representatives to ensure their requirements and standards are being met
• Assist in maintaining staff morale and have clear and open communication with staff
• Cover any manpower shortages and/or assist whenever necessary
• Other duties as assigned

Required Skills:

• Must be 18 years of age and have a high school diploma, GED or equivalent work experience
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience
• Bilingual English/Spanish
• Ability to proficiently read, write and speak English/Spanish
• Ability to supervise up to 10-15 passenger service agents
• Must be able to pass all pre-employment testing to include drug testing and a physical
• Ability to safely lift up to 70 lbs
• Must maintain a valid state driver’s license
• Must be able and flexible to work variables shifts including weekends and holidays

Qualifications:

Behaviors

Leader: Inspires teammates to follow them

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred:

Self-Starter: Inspired to perform without outside help

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