Call Center Representative Job at Alldus International Consulting Ltd, Anchorage, AK

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  • Alldus International Consulting Ltd
  • Anchorage, AK

Job Description

Our client is looking for multiple Customer Service Representatives who will be in the frontlines facilitating their military populations’ health care needs by providing outstanding customer service in a fast-paced contact center. You will respond to inbound calls, chat, email or other written correspondence regarding enrollment, claims, referrals, authorizations, and appointments. 

Responsibilities:

  • Accurately and professionally answer health care inquiries and provide resolutions to beneficiaries & providers over the phone, chat, email or other written correspondence. 

  • Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact 

  • Meet department productivity and performance metrics to include consistent and regular attendance. Adhere to published schedule, prioritize workload to answer incoming calls and maintain consistent attendance. 

  • Document customer interactions and cases in a customer relationship management (CRM) system. 

  • Participates in continuous training and become fully proficient in resolving all customer inquiries.

Qualifications:

  • A High School Diploma and a minimum of two years of customer service experience.

  • Technology literate and experienced in navigating multiple screens or web browsers at one time and proven ability to work independently in a remote work environment

  • Ability to cover multiple work schedules

  • A private and secure workspace and workstation with high-speed internet is required.

  • Contact center with chat messaging, TRICARE customer service and military connectedness experience preferred 

  • Data entry, Documentation and, Typing and word processing skills

  • Possess knowledge of medical terminology, release of medical information and legal ethics is desirable.

Should you feel you meet the above criteria & are looking for an exciting new opportunity, please send me an update resume & we can schedule a time to discuss the position in more detail.

45697

Job Tags

Contract work, Remote job,

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