Center officer Job at Department of Homeland Security, Salt Lake City, UT

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  • Department of Homeland Security
  • Salt Lake City, UT

Job Description

Duties

This Coordination Center Officer position is located at Salt Lake City International Airport (SLC), Transportation Security Administration, Department of Homeland Security (DHS). Duties include but are not limited to:
  • Supporting security from functions and operations such as Visible Intermodal Prevention and Response (VIPR), Playbook, Screening Passengers by Observation Techniques (SPOT) operations, Transportation Security Specialist - Explosives (TSS-E) operations, Travel Document Check (TDC) operations, and other activities and applicable operations.
  • Coordinating and tracking the readiness status and maintaining working relationships with other related entities throughout TSA, including Headquarters and other airport operations to ensure effective coordination and sharing of necessary information, as determined by the Federal Security Director (FSD).
  • Reviews emergency call information (e.g., bomb threat, breach, applicable Transportation Security Operations Center (TSOC) incidents, etc.) and transferring information in accordance with local procedures.
  • Reviews incident reports for accuracy and completeness to ensure proper reporting procedures have been followed. Inputting incident report data using various systems such as PARIS. Assisting senior employees or supervisor in preparing reports and briefings on issues related to significant security incidents such as bomb threats, on-board disturbances, security access control events, airport screening operations, airport statistical data, and inspection and law enforcement activities.
  • Determines the significance of events, follows incidents reporting guidelines (per TSOC guidance) and ensuring the delivery of information to appropriate recipient(s). Ensuring that superiors are aware of ongoing activities and recognizing the need to call to their attention important new information which may require further examination or action.
Emergency Essential Position: This position is designated as an Emergency Essential (EE) position. This designation requires the employee to remain in a duty status if an emergency arises.

Requirements

Conditions of Employment



  1. You must possess U.S. Citizenship or be a U.S. National.
  2. Must be able to obtain and maintain a Secret level security clearance.
  3. Pass pre-employment Drug Screening AND you will be subject to post-employment random drug and alcohol testing.
  4. Selective Service registration is required.
  5. You must be available to work various shifts and overtime, as needed.
If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing any of the scheduled appointments, the hiring agency may rescind their tentative offer of employment.


Applying to this announcement certifies that you give permission for TSA to share your application with others in DHS for similar positions.


Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

Qualifications

To qualify for the SV-F Pay Band (equivalent to GS-9), you must have one year of specialized experience at the SV-E or GS-7/8 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Specialized experience is defined as:
  • Screener duties under only general supervision, only referring issues that may represent changes in policy, approach, or unusual situations to the supervisor for review and decision;
  • Providing immediate response to breaches of security and emergency situations;
    Taking appropriate steps to secure unauthorized weapons and/or potentially hazardous materials and devices in order to prevent entry to secure areas;
  • Assisting superiors and law enforcement officers with investigations of incidents (e.g., providing accurate information regarding incident, preparing clear and concise incident reports); and
  • Making suggestions to improve security screening processes and procedures.
Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime.


National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.


Resumes must include the following:
  • Narrative description of duties with start and end dates (including the month and year) for work experience.
  • State the number of hours worked in a position (i.e. full-time or part-time). If part-time, state the total number of hours worked per week.
  • Performance level (i.e. band or grade)
You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.

Education

This job does not have an education qualification requirement.

Additional information

Eligibility to apply for other Federal positions: TSA is an Excepted Service agency exempt from most of Title 5 United States Code, including regulations which apply to displaced Federal employees (CTAP/ICTAP) of other agencies, and employment with TSA does not confer "Competitive Status" that generally results from selection and service in Competitive Service agencies. The Office of Personnel Management (OPM) has established an Interchange Agreement, which allows most permanent TSA employees to apply and be considered for vacancies in Competitive Service agencies. Information from OPM on this or other Interchange Agreements is available at:


To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation as a condition of placement into this position.


DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify , including your rights and responsibilities.


If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment , and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.


TSA employees who are absent for the purpose of performing military duty may apply for any vacancies announced in their absence.


More than one position may be filled from this announcement.


If you are entering TSA employment on an appointment without time limitations, you must serve a basic trial period unless you have already met the requirement.


DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.


Employees who transfer to TSA from an agency that allows employees to maintain an annual leave balance higher than the maximum accumulation for the appointed position will have their leave ceiling set to the maximum accumulation for the appointed position (e.g., United States duty location - 240 hours, foreign duty location - 360 hours, or TSES position - 720 hours). TSA will not make a monetary payment for any leave forfeited under these circumstances.



How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.


You will be evaluated based on a comparison of the position requirements against the quality and extent of the experience and/or related education as reflected in your resume and supporting documentation. You are encouraged to ensure work experiences clearly show possession of the competencies required for this position. We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If, after reviewing your resume and any supporting documentation, a determination is made that you have rated yourself higher than is supported by your application materials, your category placement may be adjusted and/or you may be excluded from consideration for this job.


Candidates will be rated and ranked using Category Grouping procedures. Under Category Grouping, candidates will be rated and ranked into one of three categories:
  • Best-Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies as determined by the job analysis.
  • Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies as determined by the job analysis.
  • Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies as determined by the job analysis. If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.
Your qualifications will be evaluated on the following competencies that are relevant to the duties of this position and must be fully supported by information in your resume:



  • 0086 Coordination Center Officer
  • Application of Standard Operating Procedures
  • Attention to Detail
  • Critical Thinking
  • Customer Service
  • Flexibility
  • Oral Communication
  • Written Communication
You may preview the questions for this vacancy here:

Required Documents

In addition to a resume and the assessment questions, you must submit copies of any of the following documents if you are applying based on being a current eligible TSA employee (which includes permanent employees and 5 year temporary employees), or education or a combination of education and experience:



SF-50, Notification of Personnel Action - Current TSA employees are strongly encouraged to submit the most recent non-Award SF-50, at the time of application, to support eligibility for Status consideration. TSA employees who do not submit the SF-50 with the application must document their current TSA position in their resume and may be required to provide the SF-50 document during the selection process. TSA employees may obtain a copy of their most recent non-Award SF-50 at .



If you do not submit required documentation described in this job opportunity announcement, your application will be deemed incomplete and you will be ineligible for further consideration for this vacancy.

How to Apply

All of the following must be received in our office by 11:59 PM EST (Eastern Standard time) on the closing date of this announcement. If we do not receive all required information by the closing date, your application may not be considered.


To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section above. Your application must include:
  1. Resume
  2. Self-Assessment Questionnaire for this position
  3. Applicable supporting documents (see Required Documents Section)
To begin, click Apply to access the online application.
  • You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
  • Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
  • After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process .
  • You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
  • It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
  • Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center .
  • We encourage you to apply online. If you are unable to apply online or need to fax a document you do not have in electronic form, please contact HC-ServeU@tsa.dhs.gov .
Agency contact information

HC ServeU Customer Care

Email HC-ServeU@tsa.dhs.gov


Address Salt Lake City International - SLC
DO NOT MAIL
Salt Lake City, UT 84122
US


Learn more about this agency

Next steps

The questionnaire will assess your qualifications for the job, and will be used to identify the best qualified applicants to be referred to the hiring manager for further consideration and possible interview. We will notify you of the outcome of these steps when they have been completed.


To verify the status of your application, log into your USAJOBS account ( all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: .



Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Job Tags

Holiday work, Permanent employment, Full time, Temporary work, Part time, Work experience placement, Local area, Immediate start, Remote job, Trial period, Flexible hours, Shift work,

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