Job Description

About NYC Health + Hospitals:

Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description:

Under varying levels of direction and expertise, is responsible for the on-going assessment, design, development and implementation of system-wide clinical systems. Specifically, collect and transform large quantities of information into meaningful business requirements; develop and modify requirements documentation for the design and implementation of clinical information systems; critically evaluate information from various sources; distinguish user needs from actual business needs and partner with business users, project managers, programmers, consultants and IT leadership in optimizing the scope, benefits and risks of actual and proposed projects as well as assist in managing stakeholder expectations.

General tasks and responsibilities:

1. Analyze and document business requirements and processes; communicate requirements to technical personnel through the construction of basic conceptual data, process models and flowcharts, and technical specifications.
2. Interview end users, stakeholders, and project sponsors in order to assess business and clinical needs; create business, functional, and technical requirements document based on captured data and, in accordance with departmental protocol/standards.
3. Convert information gathered into specific details including data sources, data and user types, interface components, interface navigation needs, reporting needs and administrative system needs.
4. Define external interfaces, constraints, quality issues and other non-functional requirements.
5. Provide project management team with identified risks, concerns, and ambiguities discovered during the gathering of requirements; assist team in developing solutions.
6. Partner with project managers to complete requirements documentation, in accordance with project schedule.
7. Plan, organize, facilitate, and lead meetings and workgroups as well as oversee and execute follow-up activities.
8. Ensure software development team accounts for all defined technical requirements, in coordination with quality assurance team. Ensure that all quality standards comply with internal policies and industry standards.
9. Document changes to baseline requirements through standard change control process. Document software test plans, technical requirements, release notes, user and training guidelines and other materials.
10. Plan, coordinate, and support unit acceptance testing and subsequent deployments, in coordination with other team leaders.
11. Perform end user and application support functions including problem solving and resolution of application function defects. Provide systems and application training.
12. Develop and execute project presentations.
13. Participate in special projects, as required.
14. Provide training to and serve as a mentor for junior clinical business analysts and/or other appropriate project team members; manage and evaluate work products for assigned team members.
15. Participate in the development of various departmental training initiatives.
16. Interview junior clinical business analysts and/or other appropriate project team members.
17. Identify opportunities for process improvements and provide analysis and propose change and communicate strategies.
18. Provide supervision and guidance to junior clinical business analysts, clinical business analysts assigned at Level I, consultants, and/or other appropriate project team members.
19. Interview junior clinical business analysts, clinical business analysts assigned at Level I, consultants, and/or other appropriate project team members.

Minimum Qualifications:

1. A Masters degree or advanced clinical degree from an accredited college or university and one (1) year of experience gathering and documenting business, clinical, and/or functional requirements using interviews, document analysis, workshops, surveys, site visits, business process descriptions, scenarios, business analysis, task and workflow analysis or related in a clinical, allied health, non-allied health, behavioral health, information technology, information services, business, analytics or related area; or, one (1) year of experience in a relevant clinical and/or healthcare administration role/function; or

2. A Baccalaureate degree from an accredited college or university and three (3) years of experience as described above; or

3. A satisfactory combination of education, training, and experience.

4. Specialty certification(s) issued by a national commercially available program, state, professional society, academic or technical institution in an area(s) listed above, may be credited on a month-to-month basis toward the required work experience for a total of one (1) year.

Department Preferences

• 5+ years of business analyst experience, project manager, product manager, portfolio manager
• Knowledgeable in health-related topics, EPIC & Tableau systems, SQL, Agile/Scrum
• Strong interpersonal skills with the demonstrated ability to work with all levels within the organization
• Analytical decision-making and problem-solving skills
• Presents well with strong written and oral communication skills necessary to articulate complex themes in a simple manner
• Interpret business challenges, identifies improvement opportunities and recommends best practices
• Able to recognize situations that may have cross-functional impact on the success of a project
• Knowledge of database environments such as SQL, Oracle, Snowflake
• Statistical Analytics (SAS/SPSS)

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

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