Job Description

Welcome to the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a major employer, we provide thousands of jobs and career growth opportunities while delivering exceptional service. Our associates take care of millions of guests each year, making every visit special.

Beyond our walls, we’re making a difference. Through our partnership with charity: water, we’re committed to bringing clean water to one million people in Africa.

Corporate Director of Revenue Management

We are seeking a seasoned and visionary Corporate Director of Revenue Management to lead revenue strategy across our expanding portfolio of resorts. In this high-impact role, you will oversee and optimize the revenue performance of five large-scale resorts and one limited-service hotel while laying the groundwork for additional properties coming online soon. This is not a cookie-cutter, corporate role – we need an entrepreneurial leader who can craft organic rate strategies from scratch, adapt quickly to market trends, and maximize total resort revenue in a complex, high-volume environment. You’ll work closely with our executive team and ownership, ensuring our revenue tactics drive performance and align with the family’s long-term vision. If you excel at thinking beyond traditional hotel models, love diving into data and strategy without relying on OTAs or brand mandates, and want to make a direct impact in a family-owned business, we want to hear from you.

Key Responsibilities

• Develop and execute comprehensive revenue management strategies for each resort, aligning pricing, inventory, and distribution to maximize RevPAR and total revenue across all locations. Ensure each property’s plan reflects its unique demand patterns and market dynamics.
• Build dynamic pricing models and yield tactics from the ground up, tailored to our independent resorts. Continuously adjust rates based on real-time data and trends rather than following a fixed corporate template.
• Establish cohesive strategies and best practices across locations while recognizing the nuances of each market.
• Drive a booking strategy that prioritizes direct channels and loyalty. Innovate ways to increase direct bookings via our website, call center, and partnerships – with no reliance on OTAs and third-party platforms. Leverage marketing and CRM efforts to fill rooms.
• Collaborate with sales and convention teams to evaluate group bookings holistically. Consider room revenue plus food and beverage, event services, spa and waterpark usage, length of stay, and future business potential. Approve or advise on group deals by weighing their total value to the resort, not just heads in beds today but the long-term impact.
• Oversee robust forecasting and reporting for each property. Monitor pickup, pace, market trends, and competitor rates daily and weekly. Analyze data to identify opportunities or risks and adjust strategies proactively. Prepare and present revenue performance reports, forecasts, and action plans to the executive team and owners on a regular basis.
• Work closely with Property General Managers, Sales, Marketing, and Operations to ensure revenue strategies are in sync with overall resort goals and guest experience initiatives. Coordinate with Marketing on promotions during need periods or with Operations if adjusting length-of-stay rules to enhance the guest experience.
• Lead by example in fostering a culture of accountability, innovation, and continuous improvement. Embrace our ethos, encourage original ideas, and promote a spirit of partnership across departments. Champion a servant-leadership approach consistent with our company and ownership’s values.
• Play a key role in launching new resorts. Conduct market research and set pre-opening pricing and positioning for upcoming properties. Develop revenue management training for new team members. Ensure each new resort opens with a sound revenue strategy and the tools to ramp up successfully from day one.

What We’re Looking For

• Minimum of eight years of progressive revenue management experience, including senior or corporate-level responsibility. This includes managing revenue for large-scale, independent resorts or convention hotels with hundreds of rooms, multiple outlets, and significant group and meeting space.
• Experience overseeing revenue strategy for multiple properties simultaneously or a large and complex resort hotel or casino.
• Demonstrated success in developing organic rate strategies from scratch. You excel at building and adjusting pricing models based on market demand, seasonality, and events rather than relying on one-size-fits-all brand directives.
• Deep understanding of total revenue management. You naturally evaluate how all revenue streams, including rooms, food and beverage, spa, entertainment, and retail, work together to maximize profitability. You have experience analyzing the full value of group and event business beyond just room rates, factoring in banquet spend, ancillary revenue, length of stay, and even the potential for repeat business.
• A track record of driving direct bookings. You’re adept at leveraging direct channels, loyalty programs, special offers, and digital marketing to capture guests directly.
• A background in independent, complex resort operations is strongly preferred. Perhaps you’ve led revenue management for a ski resort group, a casino resort, a waterpark or theme park resort, or another high-volume destination property. Experience primarily in limited-service hotels or highly standardized corporate chains is less applicable to our dynamic, independent setting.
• Highly analytical mindset with strong proficiency in revenue management systems and tools. You’re comfortable with data and have used software like IDeaS, Duetto, or something similar to inform decisions. Advanced Excel skills and the ability to turn complex datasets into actionable strategies are important.
• Excellent leadership and interpersonal skills. You can inspire and guide remote teams at multiple locations. You communicate clearly and persuasively, whether in front of General Managers, owners, or front-line staff. Experience collaborating at the executive level and with ownership is desirable.
• Bachelor’s degree in Hospitality, Business, Finance, or related field or equivalent experience. CRME or similar professional certification is a plus, signaling your commitment to the craft of revenue management.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers and by USA TODAY as the #1 Best Indoor Water Park. These awards reflect our commitment to both our guests and team members.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering incredible guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Current locations include Wisconsin Dells, WI (2000), Sandusky, OH (2005), Pocono Manor, PA (2015), Round Rock, TX (2020), and Spotsylvania County, VA (2026).

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

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