Job Description

Role: Customer Service Rep

Location: onsite in Tempe, AZ

Duration: 6 month contract to hire

Pay rate: 21/hr

JOB DESCRIPTION

• An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Tempe, AZ full time. This group will be apart of the healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers, doctors, insurance providers, and more of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and claims. This role will be assisting several patients and requires representatives to be empathic, patient, and understanding as they are on the phones. Training: 3-4 weeks Monday-Friday, 8am – 4:30pm PDT/MST Shifts: 5 day work weeks - between Monday - Sunday *This position is fully onsite and does not have the opportunity to work from home. *This position does provide all necessary equipment to perform the job.

NICE TO HAVE SKILLS AND EXPERIENCE

*THIS POSITION SITS ONSITE FULL TIME IN TEMPE, AZ. -1-3+ years of experience in an INBOUND customer service role with recent call center experience -Experience in a high call volume environment, supporting 60-80 calls a day - Strong verbal and written communication skills - Experience with 3 computer screens (2 monitors and 1 laptop) -Experience with performance metrics such as: Average Handle Time, Calls Per Hour, First Call Resolution, Call Quality, Schedule Adherence, Attendance and Punctuality

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