Customer Service Representative Job at CRG, Fargo, ND

QXZhQUc0d1pCZmVSQnhZdGRNaDRlSGRxdVE9PQ==
  • CRG
  • Fargo, ND

Job Description

Customer Service Representative

Location: Fargo, ND

Opportunity: 1 year contract

Shift Details:

  • 9:30 AM to 6:00 PM
  • Monday - Friday

Pay: $20.00/hr

CRG Benefits

CRG Contractors who work 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment.

Benefits Options:

  • Medical / Health Insurance (Multiple Plan Options)
  • HSA and FSA Options (CRG will match $500 of your HSA contributions!)
  • Vision and Dental Insurance
  • Virtual Visits for Urgent Care, Psychiatry, and Therapy
  • 401K - CRG matches up to 4%!
  • Life and AD&D Insurance
  • Long-Term & Short-Term Disability Insurance
  • Accident, Hospital, & Critical Illness Insurance

Responsibilities:

  • Provide exceptional customer support via telephone and email, delivering prompt, accurate, and helpful responses.
  • Resolve customer complaints and concerns with professionalism, composure, and a solutions-driven approach.
  • Diagnose, assess, and resolve customer issues efficiently, ensuring a high level of customer satisfaction.
  • Monitor and track the progress of delivery routes, ensuring timely and accurate updates to customers.
  • Scan haul-away pods and verify stamps to ensure proper tracking and timely delivery.
  • Process changes or cancellations to delivery orders seamlessly, minimizing disruption and maintaining a positive customer experience.

Qualifications:

  • Proficiency in Microsoft Office Suite, including MS Project, Word, Excel, and PowerPoint
  • Strong communication and interpersonal skills with a customer-centric mindset
  • 1+ year of experience in customer service or call center environment
  • Excellent organizational and multitasking abilities
  • A high school diploma or equivalent highly preferred

JN003

Job Tags

Contract work, For contractors, Immediate start, Remote job, Shift work, Monday to Friday,

Similar Jobs

22nd Century Technologies Inc.

Cost Estimator Job at 22nd Century Technologies Inc.

 ...materials, and labor estimates Assesses cost effectiveness of products, projects, or services, tracking actual costs relative to contract award costs as the project develops. Consults with clients, vendors, personnel in other departments or construction foremen to... 

Vector Marketing

Entry Level Sales Job at Vector Marketing

 ...choose to earn extra income around other commitments such as classes, other jobs, or family obligations. Talk to the manager about our summer work program. Sales reps work locally after training, meetings and training are held in the office. What are the... 

Insight Global

Mechanical Assembler Job at Insight Global

 ...We are seeking a detail-oriented and skilled Mechanical Assembler to join our team in Everett, Washington. The ideal candidate will have experience in assembling mechanical components and systems, ensuring high-quality standards and adherence to safety protocols. Position... 

BA Group

Full-Time Entry-Level Sales Position with Training Job at BA Group

 ...Full-Time Entry-Level Sales Position with Training in Dallas Hey there, future sales rockstar! Are you ready to launch your career in sales and make your mark? We are looking for driven, energetic, and ambitious individuals to join our Dallas team as Entry-Level... 

Forum Group HR Recruitment Partners

Human Resources Recruitment Coordinator Job at Forum Group HR Recruitment Partners

 ...development, and enhancing employee experience. Key responsibilities include: &##128313; Coordinating campus recruiting and summer programs , including training, social events, and work assignments &##128313; Supporting interview scheduling and onboarding...