Job Description

Title: Customer Service Representative

Location: Onsite 5 days/week in Edina

Schedule: Hours can be either Monday-Friday 8am-4:30pm OR

Monday-Thursday 7:45am-5pm and Friday 7:45am-12:30pm

Pay: $27/hr plus commission

We’re looking for a proactive and empathetic individual to join our team during our busiest season. This role involves managing a high volume of customer interactions—primarily via email (80%) and phone (20%)—to support order inquiries, especially for school-related orders which are currently experiencing a 2–3 week delay. The ideal candidate will be a strong communicator who can listen, let customers vent, and respond with patience and professionalism.

Key Responsibilities:

• Respond to 50–75 customer emails daily through Salesforce, along with incoming calls.
• Provide updates on order timelines and manage expectations with empathy.
• Assist with new parts orders, ranging from hardware to furniture and carpet kits.
• Collaborate occasionally with logistics, production, and installers for warranty-related issues.
• Handle paperwork efficiently in a document-heavy environment.

What We’re Looking For:

• Customer service experience
• A go-getter who asks the right questions and takes initiative.
• Strong customer service skills with the ability to think outside the box.
• Someone who thrives in a fast-paced, high-volume setting.
• A team player who’s comfortable working independently and asking for help when needed.

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