Job Description

Customer Service ( Experienced B2B )

We are looking for an Enthusiastic, Self-Motivated, Experienced Team-Player who is happy to work in an office setting 5 weekdays from 8:30 am to 5:00 pm. We are willing to train anyone with relevant experience.

About DAF Products:

DAF Products, Inc. has manufactured, produced, and supplied industrial fabrics and technical textiles to manufacturers and distributors for over 30 years. While we stock a diverse product line in locations across the USA, DAF specializes in custom solutions. That can mean custom stocking, custom manufacturing, and even custom products. DAF’s custom solutions allow our customers to get the product they need, at competitive prices, all without sacrificing quality. (Our fabrics are not currently used in the fashion industry)

DAF Products is a family-owned corporation with 20 employees based in Wyckoff, New Jersey.

Key Points

• Business to Business sales support - Not retail sales.
• Work In Office - No remote option at this time.
• On-the-job training

Responsibilities

• Communicate with customers via phone and email
• Data entry on various platforms
• Order Entry thru Customer Invoicing
• Assist sales representatives and management in developing new accounts, qualifying accounts, preparing pricing, and delivery quotations, and sending literature and samples
• Provide effective communication with sales reps, management, and customers
• Implement timely invoicing of all orders, calculating and posting all sales rep commissions
• Obtain and coordinate freight rates and arrangements
• Coordinate assigned slitting orders, required labeling, bills of lading and packing memos for shipments
• Handle customer complaints, returned good, and credit memos
• Contact customers to obtain new orders
• Help Identify potential customers
• Monitor Inventory Regularly

Qualifications

• College degree and/or at least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Proficiency in MS Office Applications - Word, Excel, Outlook
• Ability to multi-task, organize, and prioritize work

Compensation

• Starting Salary to be negotiated based on experience ($45,000-$52,000)
• Employer Paid Health Insurance after 90-day waiting period (100% health insurance premiums plus deductible paid by employer)
• 401K after 1 year (entry dates Jan 1 and July 1)
• 90-day probationary period
•  Two-week vacation after 1 year of employment
• 5 sick/personal days after 1 year of employment
• 1 sick/personal day for each quarter worked until 1 year of employment reached
•  Vacation and personal time negotiable for 1st year of employment

Why Should You Choose DAF

We believe that employees and family always come first. Come join our family!

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