Job Description

Garfield Refining is a 130+year-old precious metal refinery located in Philadelphia, PA. A leader in precious metal refining, Garfield provides award-winning refining solutions to the dental, jeweler, pawnbroker, manufacturing, and death-care industries. Our team is passionate about delivering award-winning service—and we’re looking for someone equally passionate to join us as a Customer Support Specialist.

In this role, you’ll learn our business from the ground up, gaining hands-on experience across customer service, operations, and administrative functions. Whether you're looking to build a career in Sales, Account Management, Customer Service, or Business Administration—this is a great place to start.

What You’ll Be Doing:

• Opening and processing daily shipments efficiently and accurately
• Entering and maintaining accurate customer data into our software systems
• Maintain a positive and professional attitude toward customers
• Answering phone calls and directing them to the appropriate team members
• Delivering excellent customer service and communication at every touchpoint
• Escalating complex or urgent issues to management as needed
• Supporting other departments and projects as assigned

You might be a great fit if you have:

• At least 1 year of experience in a professional environment
• Associate’s or Bachelor’s degree preferred (but not required—we provide thorough training)
• A quick and adaptable learning style
• Proficiency in Microsoft Office, particularly Excel
• Strong organizational skills and sharp attention to detail
• A passion for helping people and providing excellent service
• A dependable work ethic and collaborative mindset

Why Join Our Team?

Benefits and Perks may include:

• Competitive salary
• Subsidized medical, dental and vision plans for employees and their family members.
• 401(k) with employer contributions
• Paid Time Off

We're proud to be an equal opportunity employer. We are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. We base our employment decisions on our business's needs, job requirements, and applicants' qualifications.

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