English Call Center Agent Job at Sundus Gulf, Alabama

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  • Sundus Gulf
  • Alabama

Job Description

English /Call Centre Agent

Location : Cairo

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Keep records of all conversations in our call centre database in a comprehensible way
  • Life Chat Support

Requirements and skills

  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Bachelor's degree
  • 2-3 years' experience in call centre

Job Tags

Full time,

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