Job Description

We’re looking for a detail-oriented Field Operations Associate to join our team. In this hands-on role, you'll be the heartbeat of our operations—prepping properties, solving in-field issues, and ensuring our apartments are always guest-ready.

From conducting move-in inspections to troubleshooting WiFi or assembling furniture, you’ll be instrumental in maintaining our client's high standards and delivering a seamless experience for every guest.

Location: Seattle, Washington 98121

Job Type: Direct Hire

Schedule:

• Thursday-Monday or Friday-Tuesday
• 9AM-5PM

What You’ll Be Doing:

• Unit Preparation & Upkeep: Work closely with Operations Managers to get apartments fully furnished, stocked, and ready for move-in—handling everything from small fixes to last-minute prep.
• On-the-Ground Support: Serve as our client's boots on the ground, resolving issues such as guest lockouts, cosmetic repairs, and WiFi or tech troubleshooting quickly and effectively.
• Inspections & Quality Checks: Perform pre-check-in and post-check-out inspections using a mobile checklist to ensure every home meets our quality standards.
• Walkthroughs & Quality Assurance: Conduct detailed property walkthroughs to ensure furnishing, décor, and presentation are on-brand and flawless.
• Ad Hoc Projects: Support various local ops initiatives, such as key inventory management, organizing storage units, and capturing check-in videos for guest use.
• Team Coordination: Act as the on-the-ground liaison between the field, operations leadership, and the Customer Experience team—keeping communication tight and response time fast.

Required Skills and Experience:

• Problem-solver with the ability to stay calm, flexible, and efficient in a fast-paced environment
• Comfortable performing basic handyman tasks (e.g., furniture assembly, minor repairs, lockbox installation, etc.)
• Strong organizational skills with attention to detail
• Ability to lift and move items over 30 lbs regularly
• Tech-savvy and confident with tools like Slack, G Suite, and mobile task apps
• Driver’s license and access to a reliable vehicle (mileage reimbursed)
• Positive, upbeat, and team-oriented personality
• Availability to work SAT/SUN/MON

Nice to Have Skills and Experience:

• Real Estate or Property Management background

Benefits:

• Competitive salary and quarterly performance bonus
• Laptop stipend & monthly mobile plan reimbursement
• Flexible PTO
• Competitive health insurance (Medical, Dental, and Vision), along with complimentary access to wellness perks like Health Advocate, One Medical, Teladoc Virtual Health, and mental health therapy through Talkspace
• 401k retirement plan
• Paid maternity/parental leave benefits for new parents
• Complimentary accommodation in out client's locations. Think summer in Greece and winter in Dubai!

Compensation: $50,000-$60,000/year. Exact compensation may vary based on several factors, including skills, experience, and education.

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