Field Services Engineer Job at Addison Group, Queensbury, NY

QWZXTkY0QWJEL0tkQlJvbmM4bDVmM3BpdlE9PQ==
  • Addison Group
  • Queensbury, NY

Job Description

The Field Service Engineer is responsible for providing exceptional on-site support for customers, including the installation, commissioning, maintenance, troubleshooting, and servicing of products. This role requires a technical background, a strong customer focus, and adherence to safety protocols while ensuring compliance with company and client requirements. The Field Service Engineer will also document field changes, analyze issues, and propose solutions to enhance product and service quality.

Key Responsibilities:

  • Perform on-site installation, commissioning, maintenance, and troubleshooting of products such as capacitor banks, filter banks, MVTVSS, snubbers, and MSPs.
  • Ensure all products are installed per final build documentation and customer specifications.
  • Maintain accurate records of product drawings, setup configurations, and account details to reflect field modifications.
  • Diagnose and resolve product or service issues by identifying root causes and implementing corrective actions, ensuring proper documentation and follow-up.
  • Adhere to travel expenditure guidelines while respecting customer and company budgets.
  • Follow all safety and site requirements, maintaining professionalism and compliance with customer rules and procedures.
  • Document and report customer complaints, issues, and recommendations to management for improvement.
  • Support customer inquiries regarding products and services, recommending appropriate solutions or additional offerings.
  • Conduct trend analysis of the field service database to identify patterns and recommend improvements.
  • Maintain adequate inventory levels for parts and coordinate routine maintenance and commissioning schedules with customers.
  • Ensure compliance with purchasing authorization procedures and other administrative requirements.
  • Perform additional duties as assigned by management.

Job Tags

Similar Jobs

Gastro Center of Maryland

Revenue Cycle Manager Job at Gastro Center of Maryland

 ...Overview Gastro Center of Maryland is a 21 provider GI group practice which is seeking to add a Revenue Cycle Manager based in our Columbia, Maryland office. The Revenue Cycle Manager is responsible for overseeing and optimizing the revenue cycle operations for both... 

TRI-K Industries

Senior Chemist - Protein Technology Job at TRI-K Industries

 ...Tri- K is one of leading suppliers of natural actives such as proteins, peptides and a comprehensive cosmetic ingredients portfolio to the personal care industry. It has an R&D center with state-of-the-art equipment and testing facilities. To strengthen its innovation... 

Westinghouse Electric Company

Electrical Inspector (Transmission Line and Substation) Job at Westinghouse Electric Company

 ...We are searching for an Electrical Inspector (Transmission Line and Substation) on behalf of our client. This is a 1 yr. contract assignment. (W-2) This person will report to the Construction Manager Wind, Engineering and Construction. The person will act as the Owner... 

Turn2Partners

Anti-Money Laundering Investigator Job at Turn2Partners

 ...Location: San Antonio, TX Compensation: $44/hr On behalf of our client, a global consulting firm, we are looking for multiple AML Investigators to join our team. This position requires specific experience with AML (anti-money laundering), SAR (suspicious activity... 

Brightpath Associates LLC

Pipe Welder Job at Brightpath Associates LLC

 ...Ability to assess weights and judge distance and heights is necessary. Duties and Responsibilities: Pipe and Vessel Fabrication Efficiently and accurately operates welding equipment and related tools necessary for manufacturing and production....