Job Description

Title: General Manager of Venue Operations

Department: HCC Operations

Supervisor: COO

Job Type: Exempt Salary, benefit eligible

OVERVIEW

Oversees, directs and manages Occasions operations at the History Colorado Center and Grant-Humphreys Mansion to ensure optimum performance and continual improvement in the Key Performance Indicators. Coordinates, directs, and manages the sales, operations and café teams to maximize revenue and profitability, achieve high guest satisfaction, and develop and maintain operational standards and quality metrics. Serves as the primary interface with History Colorado stakeholders and oversees internal relationships there.

PRIMARY FUNCTIONS

· Acts as a coach and role model of the Occasions Values: Create the Magic, Every Moment Matters, Next Level Teamwork, It’s Bigger Than Us!

· Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests, partners, and employees through all catering, café and sales activities related to History Colorado and its properties.

· Works directly with the marketing team from History Colorado to drive marketing strategic planning and execution to drive room revenue, catering revenue and café revenue.

· Responsible for maximizing revenues and flow through to meet or exceed budgeted EBITDA for the Café, Venue Rental Revenue, Catering Revenue, and Alcohol Revenue.

· Acts as the primary point of contact with HC partners on operations and revenue related to HCC and GHM

· Manage labor standards and property level expenses to achieve maximum flow-through to the bottom-line profit

· Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors

· Works with the CEO, COO and department heads to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports

· Identifies and seeks out potential business in the local market. Maintains relationships with local companies, community organizations, and key people to increase the company's visibility within the local market

· Promotes 100% guest satisfaction throughout on-site full-service catering operations.

· Ensures that all client-related issues are resolved in a manner consistent with the company's goals and objectives.

· Recruits qualified applicants. Trains employees in accordance with company standards.

· Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, property activities, goals, etc.

OTHER DUTIES

Adheres to federal, state and local laws employment related laws and regulations

Performs duties in all aspects of catering operations whenever needed

Directly manages and supervises a total of 6 to 10 employees on the Is responsible for the overall direction, coordination, and evaluation of this unit

Actively reviews and monitors the Social Media websites to ensure timely and appropriate responses to postings.

Participates in weekly L10 Meetings with Senior Managers

QUALIFICATIONS

5+ years’ service industry management experience, management of distributed teams, extensive customer interaction at a senior level, ServeSafe and TIPS certified, sales experience or experience managing sales team preferred.

A degree from a 4-year university in Hospitality, Management or a Culinary field is preferred but not required

EQUAL EMPLOYMENT OPPORTUNITY

Occasions cares about merit, experience, and other job-related criteria. We recruit, hire, and manage without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity or expression, citizenship, pregnancy or veteran status.

TO APPLY

Send resume and a letter expressing your interest to Chris Koch, Chief Operating Officer at Chris@occasionsdenver.com.

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