Helpdesk Support Level II+ Job at K2 Staffing, LLC, Oak Park, IL

QmZLTkY0Z1JDZkdhQkJvdWQ4RjVjWE5pdmc9PQ==
  • K2 Staffing, LLC
  • Oak Park, IL

Job Description

Summary


Our client is a leading IT Solutions Company in the Chicago area (Oak Park, IL) and they are in need of a Help Desk Support Level II+ Technician . An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

Duties & Responsibilities
  • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Provisioning and system setup for new hires.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform VPN infrastructure design and administration (PTP, client-based, Encrypted,
    IPsec)
  • Monitor and manage Microsoft Windows 7/8/10 Operating Systems.
  • Monitor and manage Microsoft Windows Server 2003/2008/2012; Small Business
    Server 2003/2008/2012; Exchange Server 2003/2007/2010.
  • Work on WANs, LANs, TCP/IP, Firewalls, Routers, and
    Switches.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Install antivirus software and ensure virus definitions are up to date.
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Manage Microsoft Exchange Server
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.

Qualifications & Requirements

  • Having worked in an MSP environment is a PLUS!
  • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory

  • 2-3 years of experience in a client-facing environment such as sales engineering
  • Kaseya RMM and Autotask PSA Experience a plus
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology

  • Possesses strong organizational and time-management skills 

  • Experience writing proposals for and implementation of technical solutions to fulfill business needs 

  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems

  • Experience with RMM (remote monitoring and management) tool a plus
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills

  • Sales training experience is a plus

  • Having worked in an MSP environment is a major plus.

Ideal Qualifications (not required)

  • CompTIA Net+ and/or CompTIA Security+ 

  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

  • CCNA or CCIE-Cisco certifications a real plus


Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job Tags

Full time,

Similar Jobs

Vibes And Verbs

Event Staff Job at Vibes And Verbs

 ...that resonates with audiences and drives results for businesses worldwide. We are currently seeking enthusiastic and reliable Event Staff to join our team at Vibes And Verbs. Our Event Staff are an essential part of the event planning and execution process, ensuring... 

InGenesis

Nurse Educator Job at InGenesis

 ...of job duties required to support clinic operations including nursing/allied and support staff. Reporting to the InGenesis Chief Nursing...  ...and training programs across multiple clinics. Develop educational initiatives and ensure ongoing process improvement on policy,... 

Inabia Software & Consulting Inc.

Microsoft Dynamics 365 Functional Consultant Job at Inabia Software & Consulting Inc.

 ...Job Role: Microsoft Dynamics 365 Functional Consultant Location: Remote Duration: Contract Job Description: Roles and Responsibilities Lead functional workshops with customers, document requirements, and design appropriate solutions Work with the Education... 

Tracy Volkswagen

Internet Sales Manager $125,000+ per year! Job at Tracy Volkswagen

If you're looking for an opportunity to join the automotive industry as a valued team member, your search is complete. Tracy Volkswagen...  ...people We are currently in need for talented Internet Sales Managers. We have to many leads to handle! We are looking for self efficient... 

Hyperion Solutions

Warehouse Specialist Job at Hyperion Solutions

 ...software or internal inventory tracking tools to record inventory movement and transactions, aiding in supply and demand planning. Shipping and Receiving: - Coordinate transportation logistics, including scheduling shipments, selecting carriers, and optimizing routes...