Job Description

Position Purpose:

This individual is responsible the overall business results for their assigned team(s) and for the safety and supervision of service technicians who accomplish the repair, retrofit, or replacement of environment comfort systems. Additionally, this role is responsible for training and developing HVAC field technicians.

Job Responsibilities:

· Implements and evaluates area safety needs/requirements to provide feedback and recommendations to service technicians following company safety policies

· Accountable for the profit and loss of the work team

· Responsible for training and developing HVAC field technicians

· Supports HVAC field technicians by providing technical advice and offering guidance.

· Responsible for development, installation, programing, and startup of building automation systems

· Supervises jobs by reviewing technicians’ work and maintaining records.

· Provides oversight in scheduling, organizing, and dispatching HVAC field technicians

· Represents the company by serving as a direct customer contact

· Serves customers by answering questions, responding to special requests, and helping them make key buying decisions

· Prepares for on-site installations and repairs by examining building layout, anticipating difficulties, gathering materials, and coordinating on-site work as necessary

· Consolidates reference information by collecting, organizing, and assembling data for reports, presentations, and/or special projects

· Identifies, analyzes, and quotes equipment repairs at customers’ locations

· Uses a variety of tools and reads schematics for engineering specifications

• Monitor and control manpower, tools and vehicles to ensure efficient and effective use of all departmental resources
• Reviews service profitability report on a monthly basis to identify services performing below targeted gross margins and identify problems or areas for improvement to initiate appropriate steps for implementation

· Other duties as assigned by supervisor or as necessary by customer

Supervisory Responsibilities

· All facets of responsibility for service teams, (i.e. recruiting, hiring, training, directing, mentoring)

· Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws

· Plans, assigns, and directs work of staff

· Conducts performance reviews, and rewards and disciplines employees as necessary

· Addresses internal/external complaints and resolves problems

· Develop and maintain a relationship with local Tech Schools

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required of a Service Manager in the Service Department. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience Requirements

· Must have in-depth knowledge of various HVAC products, systems, electronics, and building automation controls.

· Bachelor’s degree (preferred), or Associate's degree or equivalent from two-year college or technical school with a certificate in Heating, Ventilation, and Air Conditioning;

· One to three years supervisory experience preferred

Other Requirements:

• Abilities:
• read, analyze, and interpret information
• write reports and business correspondence
• use of tools and technology
• effectively present information and respond to questions from internal/external clients
• translate detailed instructions into action items
• problem solve using data and analytics
• adapt to individual and team work environment
• technological proficiency to include Microsoft Office products
• ability to maintain urgency, but remain calm when dealing with emergencies
• ability to deal diplomatically and communicate effectively with internal and external customers
• Valid driver’s license
• Flexibility to work overtime and occasional weekends (as needed)
• Infrequent overnight travel may be required
• Professional appearance
• Strong interpersonal skills, achievement oriented, self-motivated, and organized

Physical Demands

· The employee must occasionally climb ladders to access rooftop equipment for the purpose of developing quotations

· The employee must occasionally lift and/or move up to 25 pounds

· Strict adherence to Company safety requirements

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of a Service Manager. This position requires frequent visits to job sites, which could require working outdoors, in mechanical/equipment rooms.

The above job description covers the principle duties and responsibilities of this job. However, this job description should not be construed to be a complete listing of all miscellaneous, incidental, or other duties which may be required.

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Good driving record and pre-employment drug screening required.

ACI Mechanical is an Equal Employment Opportunity employer.

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