Job Description

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description:

The Junior Collaboration Systems Administrator plays a vital role within the Upward Health Technology Department, focusing on developing, maintaining, and supporting various administrative and communication systems used by Technology personnel. This position also involves supporting and maintaining Upward Health’s Internet and Intranet resources. The ideal candidate will be a quick learner with experience in high-demand work environments, familiar with Microsoft and Android platforms, and comfortable teaching and supporting users. This individual will be a skilled troubleshooter, a dynamic team player, and someone who understands the importance of collaboration and communication. The role offers an exciting opportunity to gain valuable service and technical experience while working in a supportive, team-oriented environment. This includes providing systems administration, support, and training for technical teams based across the United States. The ideal candidate will possess a professional demeanor, be self-motivated, and have a strong desire to learn, while recognizing the evolving nature of the organization’s services as it works toward improving healthcare delivery for underserved populations.

Skills Required:

• Proficiency in administering Atlassian collaboration software, particularly Jira (customization and development experience is essential), with Confluence experience considered a plus.
• Strong expertise in administering and developing Microsoft 365 collaboration tools, with a primary focus on SharePoint and Teams. Proficiency in OneDrive, Project, and Whiteboard is also desired.
• Experience in maintaining and supporting communication infrastructure, including 8x8 Telecommunications platform, Microsoft Exchange, Microsoft Teams (telephony, chat, video), and e-fax solutions.
• Knowledge in maintaining and supporting inventory management software to optimize logistical operations and minimize business costs.
• High proficiency with Microsoft Office suite applications (Excel, Outlook, PowerPoint, Visio, Word).
• Excellent communication and presentation skills, with the ability to work independently, solve problems with a proactive mindset, and escalate issues as needed.
• Ability to participate in and lead technical projects, while also developing expertise in Upward Health infrastructure architecture and documentation.
• Ability to generate reports and summaries highlighting system-related issues, along with proposals for resolutions.

Key Behaviors:

Adaptability:

• Demonstrates flexibility in handling changes and evolving processes within a growing organization.

Collaboration:

• Works effectively as part of a team, maintaining a positive attitude toward others, sharing knowledge, and supporting team goals.

Proactive Problem-Solving:

• Takes initiative to identify problems and propose solutions, while remaining calm under pressure.

Customer-Focused:

• Provides high-level support and education to users, ensuring their needs are met and issues are resolved promptly.

Self-Motivation:

• Actively seeks out opportunities to learn and grow within the role, maintaining focus on continuous improvement.

Competencies:

Technical Proficiency:

• Demonstrates strong technical skills, particularly in collaboration tools (Jira, Microsoft 365, SharePoint, Teams), with the ability to troubleshoot and support complex systems.

Communication Skills:

• Strong verbal and written communication, with an ability to convey complex technical concepts in an understandable manner.

Attention to Detail:

• Ensures accuracy and completeness in all tasks, from troubleshooting to documentation.

Time Management:

• Effectively manages multiple tasks and priorities, meeting deadlines while maintaining high quality.

Critical Thinking:

• Ability to think logically and make decisions based on available data and technical expertise.

Leadership Potential:

• Exhibits the ability to take charge in technical projects, contributing to both immediate tasks and long-term organizational goals.

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Compensation details: 60000-65000 Yearly Salary

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