Job Description

Position Summary

The leasing consultant's focus is to assure that leasing, marketing, and customer service goals are met for the property. The leasing consultant is 100% customer-facing. The primary responsibilities of the leasing consultant are to generate traffic, lease units, and provide exceptional customer service to our residents.

Ongoing Essential Duties

? Utilizes property management software to manage incoming leads, responds quickly, and follows up on schedule

? Is knowledgeable regarding availability of units, pricing, and property information relevant to new prospects

? Strives to meet and exceed occupancy goals

? Is familiar with Fair Housing Regulations and performs all tasks accordingly

? Maintains a working knowledge of the local community, including local schools, business, and events

? Participates in planning and hosting resident appreciation events and constantly works to engender a sense of community among residents

? Performs opening tasks, including checking on the readiness of the model or show units, the tour paths, and the community amenities

? Serves as a first point of contact for residents, works to resolve any issues or complaints.

? Quickly returns missed phone calls and stays current with all follow-ups for leads and prospects

? Quickly escalates any customer service issues to site management when support is needed

? Communicates effectively to site management and maintenance team to resolve any noticed issues

? Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site

? Enthusiastically greets each person who enters the office

? Approaches each situation in a friendly and helpful manner

? Maintains a pleasant, professional, and cheerful presence at all times

? Always presents a professional appearance and follows established dress code policy

? Strives to learn the assistant community manager's role and can fill in for the assistant community manager when needed.

? Other duties as assigned

Required Skills/Abilities:

? Basic computer knowledge including proficiency in Microsoft Word, Excel, and Outlook

? Experience in social media and technology

? Proficiency in converting phone calls to appointments and appointments to leases

? Ability to act independently and make decisions

? Excellent verbal and written communication skills

? Flexibility to work weekends, overtime, and other unscheduled times as required

Supervisory Responsibilities:

? This position does not have supervisory responsibilities

Education and Experience:

? Customer service experience

? At least 6 months experience in the apartment, leasing, or hospitality industry preferred

? High school diploma or equivalent combination of education required

Physical Requirements:

? Prolonged periods sitting at a desk and working on a computer.

? Must be able to lift up to 15 pounds at times.

Compensation details: 18-20 Hourly Wage

PI3c5a96865970-30492-35925425

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