Job Description

About THEMAGIC5  

Looking to dive into a fun and innovative role in the world of swimming gear? Join TheMagic5, where we're making a splash with our custom-fit swimming goggles! You might know us from getting our big start on ‘Shark Tank’ where we got the opportunity to add Mark Cuban and Robert Herjavec to the team. Our team is all about creating goggles that are as unique as you are, providing a comfortable and secure fit for all your aquatic adventures. If you're passionate about swimming, love trying new tech, and want to be part of a team that's making waves in the industry, we want to hear from you! Jump in and apply now to bring your creativity and enthusiasm to TheMagic5 family. Let's make swimming even more magical together! 

Job Description  

THEMAGIC5 is looking for a customer-focused and detail-oriented Customer Service Representative to join us part-time (20 hours per week) in our New York office. The role will involve assisting customers and providing top-tier service. 

You will be an integrated part of our team, where we are looking for someone with 1+ year experience with customer service. 

We are seeking an individual who enjoys working in a fast-paced, team-orientated environment, likes taking on challenges, and values the opportunity to make a difference.

Job Responsibilities  

• Provide exceptional customer support via email and over the phone.
• Address customers inquiries, troubleshoot issues, and ensure quick resolution. 
• Process orders, returns, and exchanges efficiently.
• Collaborate with internal teams to improve customer satisfaction.
• Maintain accurate records of customer interactions.
• Various ad-hoc assignments across the company. 
• Possibility to help with the production team from time to time, though limited.

Qualifications  

• 1+ year experience in customer service or a similar role. 
• Strong communication and problem-solving skills. 
• Ability to handle multiple tasks in a fast-paced environment.
• Excellent written and verbal communication skills. 
• Tech-savvy with experience using CRM systems and customer service software.
• Possess a strong work ethic, willingness to learn and share knowledge, and a positive attitude. 
• Availability to work in-office in New York 
• Experience with swim-related products or sports industry is a plus. 

What We Can Offer

• Be a part of an ambitious growth company with a flat hierarchy and show off your own skills autonomously.
• A casual and sporty spirit in the office, where can-do attitude and passion is our fuel.
• Flexible working hours during the week.

Weekly hours: 20 hours

Salary: $18/hour 

Location: TheMagic5, 160 Van Brunt St, Brooklyn, New York. 

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