Job Description

Frances Valentine brings heritage and fashion together under one roof to create pieces that not only offer color + joy, but also celebrate the unique origin stories behind each individual piece. 

From the craftsmanship to the styling of pieces, FV takes past waves of fashion and makes them new again, instilling a sense of nostalgia, timelessness, and colorful elegance.

We have an exciting opportunity to join our retail management team as Retail Operations Manager. This is a full-time in-office position, working out of our beautiful Showroom and Studio space overlooking Bryant Park. In this role, you will partner with the Director of Retail to provide management and direction to our retail stores with regards to operations, sales, and customer service. Our ideal candidate is highly organized, personable, and shares FV's love of color, vintage fashion, and inspiring women to wear what makes them happy. 

Essential duties and responsibilities include but are not limited to:

• Provide guidance, training, and support to the retail management team across all locations
• Assist all stores in the achievement of the sales plan by offering guidance with regards to sales, customer service, operations or all other initiatives that help drive the business
• Manage all operations with regards to Shopify, inventory procedures, register transactions, ship from store while identifying inefficiencies and making recommendations for improvement
• Partner with inventory team to appropriately manage store inventory with a target shrinkage level of less than 1% while participating in the annual physical inventory at the store level
• Act as a liaison between Director of Retail and store managers to maintain communication flow from corporate team to stores
• Assist with hiring of retail associates by conducting 1st or 2nd interviews
• Assist Director of Retail in rolling out all initiatives by developing clear and concise directives for implementation
• Conduct store visits to review sales, operations, standards and make recommendations for improvements
• Focus on improving all policies and procedures to ensure that standards are being followed at the store level
• Regularly review and make any needed updates to the retail policy and procedures manual
• Assist in managing new store openings, logistics and store set up to ensure store opening timeline achieved
• Partner with Marketing team on all logistics for store events

Qualifications

• 4+ years in hands-on retail management, or a similar in the fashion or luxury retail industry
• Strong project management and organizational abilities
• Excellent interpersonal and communication skills
• Creative problem-solving and the ability to multitask in a fast-paced environment
• Understanding of retail store operations, visual merchandising, and event planning
• Ability to travel to all store locations as needed
• Bachelor’s degree and strong knowledge of Shopify systems

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