Job Description

Title: Training Content Developer

Duration: 6 months

Location: Hybrid/ SeaTac (3 days a week)

Pay Rate: $62.06/hr

Background in customer service, call center, airline, contact center BIG plus

Benefits packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law

Key Duties

• Develop training content and solutions for multiple front-line, contact center workgroups.
• Apply industry methodologies to write and revise content deliverables (e.g., online course materials, job aides, classroom materials) per approved content plans, ensuring content deliverables adhere to established standards.
• Make recommendations on design specifications, storyboards, and simulations.
• Facilitate informal and formal reviews with subject matter experts and other applicable team members.
• Regularly report on project status and recognize potential problems and promptly report issues to manager.
• Resolve requests for content updates based on identified defects, product enhancements, root cause analysis findings, etc. to help ensure delivery of high-quality products to our internal customers.
• Take initiative to assist in the continued improvement of content development processes and standards, recommending changes required to match or surpass e-learning industry standards.
• With limited direction from manager, work independently to manage moderately complex projects, including timelines, development of content, scripts, video recording, and audio.
• 2 years of experience with adult learning principles and e-learning development.

Job-Specific Skills, Experience & Education

Required

• Experience with one or more eLearning authoring tools such as: Articulate Storyline 360, Vyond, or Canva.
• Experience with image/graphic creation and manipulation.
• Thorough understanding of learning modalities and adult learning styles.
• Possess excellent written, verbal, and presentation skills.
• Possess strong organizational and time management skills, with the ability to maintain and adhere to project and individual schedules with minimal supervision.
• Ability to quickly analyze the impact of development changes on a content development project and adjust workload appropriately.
• Ability to create compelling visual designs for in-person or virtual training that is functional and engaging.
• Advanced proficiency with Microsoft Office applications (e.g., Teams, Word, Excel, PowerPoint, and Outlook).
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

• Preferred
• Experience working with Articulate (Rise 360, Storyline, AI).
• Experience in creating simulations, gamification design, and recording screencasts.

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